You haven't searched anything yet.
EZ Pro Baths Express is a premier bathroom remodeling company with five branches located throughout North Carolina. Our organization has grown significantly due to the quality of our product, expert installation and focus on customer satisfaction. As such, we are looking to add a skilled Inside sales agent. Inside sales agents are the first and last point of contacts for leads and customers. As an Inside Sales Agent, you are responsible for all aspects customer communication, including scheduling consultations, confirming appointments, managing the calendar, handling service calls, and relaying all lead or current customer-based inquiries through the proper channels to be resolved and completed.
Customer Service
As an Inside Sales Agent, you are expected to demonstrate a standard of excellent customer service. Below are requirements to be successful:
· Greet walk-ins and call-ins in a courteous and professional manner
· Listen effectively to customer’s requests and promptly take necessary actions to assist them.
· Follow through with resulting the customer’s request by informing them of applicable delays in service.
· Respond to inquiries by accurately qualifying the customer’s requests to create a quality appointment.
· Follow scripting and keep up to date with any changes to the script or processes to adhere to customer relationship standards.
Scripting
Follow the provided scripting for customer relationship management. Utilize scripting to seize the opportunity to sell the customer on booking a Sales Appointments. You will use the same scripting while handling in person inquiries in the showroom to schedule appointments. Scripting is subject to change upon company development and process changes.
Call Quality
All calls are monitored and will be randomly checked for quality assurance. Employee expectations will be set and addressed by your Inside Sales Manager.
Skills
· **As part of the hiring process at EZ Pro Baths Express, we ask that job candidates complete The Predictive Index® Behavioral Assessment, a scientifically-validated behavioral assessment that can be used to identify opportunities for selection and development.
For the Behavioral Assessment, please set aside 5-10 minutes for completion, although you have unlimited time to complete the assessment once it is started. The Predictive Index Behavioral Assessment does not measure intelligence, education or experience. It simply measures work and communication needs. Please use the link provided to take the assessment. **
https://assessment.predictiveindex.com/02Z/afc52127-abe3-4437-9d31-389d5396d4cd?type=candidateba
Schedule:
What we offer:
Job Type: Part-time
Pay: $16.00 - $19.00 per hour
Benefits:
Experience level:
Shift:
Supplemental pay types:
Weekly day range:
Work setting:
Work Location: In person
Part Time
$46k-63k (estimate)
05/02/2024
08/29/2024
ezprobathsexpress.com
Cary, NC
<25
The job skills required for Part Time Call Center Representative include Customer Service, Scheduling, Written Communication, Inside Sales, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Part Time Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Part Time Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Part Time Call Center Representative positions, which can be used as a reference in future career path planning. As a Part Time Call Center Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Part Time Call Center Representative. You can explore the career advancement for a Part Time Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.